Privacy Policy
Last updated: February 14, 2026
Pair of Dots LLC ("we", "our", or "us") operates mobile applications including Novva and other products. This Privacy Policy explains how we collect, use, and protect your information.
Information We Collect
We collect information you provide when you:
- Create an account (email address, name, password)
- Set up your business profile (business name, contact information, logo)
- Add customer information (names, phone numbers, email addresses)
- Schedule appointments and manage services
- Use payment and invoicing features
- Upload photos or documents
We may also collect:
- Device information (device type, operating system version)
- Usage data (features used, interaction patterns)
- Crash reports and performance data
How We Use Your Information
We use collected information to:
- Provide and maintain our applications
- Process transactions and send related information
- Send appointment reminders and notifications you've requested
- Respond to support requests
- Improve our products and develop new features
- Detect and prevent fraud or technical issues
Data Storage and Security
Your data is stored using industry-standard cloud infrastructure with the following protections:
- Encryption of data in transit (TLS/SSL)
- Encryption of data at rest
- Row-level security ensuring users can only access their own data
- Regular security monitoring and updates
- Secure authentication with encrypted credential storage
Third-Party Services
Our apps may integrate with third-party services to provide functionality:
- Supabase — Database and authentication services
- Square — Payment processing (when enabled by you)
- Resend — Email delivery for notifications and invoices
These services have their own privacy policies. We only share the minimum data necessary for each service to function.
Data Sharing
We do not sell, trade, or rent your personal information. We may share information only:
- With your explicit consent
- With service providers who assist in operating our apps (under strict data protection agreements)
- To comply with legal obligations or respond to lawful requests
- To protect our rights, privacy, safety, or property
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your account and data
- Export your data
- Opt out of non-essential communications
Data Retention
We retain your data for as long as your account is active. When you delete your account, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes).
Children's Privacy
Our apps are not intended for children under 13. We do not knowingly collect information from children under 13. If we learn that we have collected data from a child under 13, we will delete it promptly.
Changes to This Policy
We may update this policy from time to time. We will notify you of material changes by posting the updated policy and revising the "Last updated" date. Continued use of our apps after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or your data, contact us at: